The College of Charleston, in partnership with Blackbaud, Inc., is offering an excellent opportunity for local professionals to discuss challenging management situations and “difficult conversations,” and receive one-on-one feedback from Blackbaud executives regarding soft skills and management style.

The day's schedule will consist of round table discussions, followed by individual feedback, and a full group case debrief facilitated by Blackbaud’s Director of Leadership Development, Elayne Sheridan, who has facilitated similar programs for corporate and government clients of Harvard Business Publishing.

Learning objectives include:

  • Typical misconceptions of new managers
  • Perils of relying too much on past strengths
  • Recognizing the nuances of a management environment
  • Managing upward
  • Using and building a network within a new management role
  • Creating a unified team
  • Giving difficult feedback

Participants - both Coaches and those to be Coached - will have the opportunity to review an interesting and engaging case study prior to the event.


Elayne Sheridan is Director, Leadership Development at Blackbaud, Inc., and is responsible for organization-wide management and leadership development programs. Sheridan was previously Director and Senior Engagement Manager at Harvard Business Publishing Corporate Learning, where she created and delivered leadership development programs for private industry and government agencies. She also served as Editor of Balance Sheet magazine, Executive Editor and Editor-in-Chief at Standard & Poor’s Financial Communications, and as Director, International Operations at the Chicago Mercantile Exchange.

Sheridan holds an MBA in Finance and International Business from University of Chicago Booth School of Business.

Dr. Alice Hamilton is the Director of the Center for Continuing and Professional Education at the College of Charleston. She has held leadership positions throughout her career, including appointments at the University of Minnesota, the University of Saskatchewan, the University of New Brunswick, the University of Hawaii, and Shanghai Normal University. During her tenure at the University of Lethbridge (Alberta, Canada), Dr. Hamilton was promoted to Full Professor and, as a visiting foreign scholar, taught and conducted research at both Hokkai Gakuen University and Hiroshima University. Dr. Hamilton has participated in executive leadership seminars throughout her career in the field of international education, and recently participated in Eckerd College’s Leadership Development Institute, and Harvard University’s Design Thinking Workshop.
Steven Hodlin is Senior Director of Operational Excellence for Blackbaud, Inc. where he is responsible for leading the quality transformation and quality improvement initiatives. Previously, he served as Vice President of Performance Excellence for Video Gaming Technologies, Inc. and Vice President of Business Excellence at DST Output, where he was responsible for leading the enterprise’s business excellence and lean six sigma initiatives. Steve is certified by the American Society for Quality (ASQ) as a Software Quality Engineer, Six Sigma Black Belt, Manager of Quality/Organizational Excellence, Quality Engineer, Reliability Engineer, and Quality Auditor. He is also certified as an executive coach, career coach, business coach, and balanced scorecard professional.

Steve holds a B.S. in Industrial Engineering and Operations Research from the University of Massachusetts, an MBA from Babson College, and is currently working on his PhD in Management from Walden University, specializing in Leadership and Organizational Change.

John Mistretta is Executive Vice President of Human Resources for Blackbaud, Inc., and is responsible for leadership development and talent management. A seasoned senior executive, Mistretta has led strategic human resources throughout his career, building and growing people-and-purpose-centered organizations. He previously led human resources for National Commerce Financial and CCB Financial Corporation, and served as an executive at Blue Cross Blue Shield of North Carolina. Mistretta also enjoyed a 14 year tenure at Citicorp. In his current role, Mistretta designs and leads succession planning, supports the board compensation committee, and oversees the recruitment, selection, development and retention of top talent leaders; he also serves as an advisor to the Chair of the Blackbaud Board of Directors on executive and human capital matters.

Mistretta holds both a Master’s degree and bachelor's degree from the State University of New York at Oswego.